Quality management according to DIN EN ISO 17100

We at Leginda provide you with high-quality translations according to the internationally valid quality standard DIN EN ISO 17100.

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What does the standard include?

DIN EN ISO 17100 contains rules for translation agencies and defines minimum requirements for

  • the professional qualifications of translators, editors, proofreaders, project managers and other specialists,
  • resource management, and particularly documentation and regularly updating and monitoring these parties’ skills,

and

  • the activities necessary for creating a high-quality translation.

The processes and activities in the pre-production phase:
The standard also specifies the aspects that have to be focused on before the actual translation process is started, including

  • the prerequisite for handling requests for proposals,
  • the feasibility study,
  • the agreement between the customer and the translation agency,
  • the creation of the translation project,
  • the administrative activities,
  • the technical aspects of creating the draft,
  • the linguistic specification, and
  • other relevant factors.

The processes in the production phase:
All of the required phases of the production process are also described in detail in DIN EN ISO 17100:

  • Project management
  • Translation and self-review of the translation by a professional translator
  • In-depth revision of the translation by a second translator (if an order is placed to this effect)
  • Proofreading of the draft and proofreading of the final version – if the customer orders these added-value services
  • Final verification and delivery of the translation by the project manager

The processes in the post-production phase:
The following activities complete a translation project according to DIN EN ISO 17100:

  • Handling potential modifications
  • Dealing with complaints and comments
  • Evaluating customer satisfaction
  • Managing project completion

We comply with the requirements set forth in DIN EN ISO 17100 in all project phases to offer you the best possible quality from start to finish.

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Dekra ISO 17100